State Farm® Insurance Agent Shawn O'Rourke

"Shawn & Sue are both extremely personable. They made me feel comfortable as soon as I walked in the door!"

"These people are the most arrogant people you'll ever meet. I had move and gave them my new address asked them if they would just look up how mush to insure my older mobile. They never updated it and tried to call and no call backs. Instead, I get a ticket in the mail saying my insurance had been canceled. They told me they would never take me back. Corporate called and they were even arrogant with them. Hope they lose their license, for all the grief they caused me. Wish I could give a negative star. Stay away from these people. Then they write I never had been insured with them total lies. Even more reason not to have them."

"Wonderful customer service. Shawn was very knowledgeable and got us a great rate. Highly recommend!"

"Been insured for years. Always a great experience. Shawn and Sue are extremely friendly and personable. They always do all they can to make sure your getting the best prices and service. Highly recommend."

"Shawn and Sue are both so helpful! I recently switched to State Farm for my car insurance and the process went very smoothly. They gave me a great rate and I am so grateful for all of their help."

"Great Team - Hard workers Keep it up!!"

"Amazing, quality service! I worked with Sue Nye, a person who made me feel like she had stood in my shoes before. She was so knowledgeable about what was needed for my insurance and went beyond expectations to help me find my perfect fit. Definitely my go to for insurance and would recommenced this to anyone near"

"Excellent service! I worked with an agent named Sue Nye and it felt like I was talking to a person I knew my entire life. She was so knowledgeable about the insurance industry and went above and beyond to help me find the right insurance. I would recommend this office to anyone!"

"Shawn is great. A big help when I bought my recent vehicle"

"Very good services, all options explained thoroughly, readily available"

"Shawn offers the lowest rates that I could find in buffalo and is extremely attentive with his clients always willing to answer questions and help. I highly recommend Shawn for your insurance needs"

"Recently I switched my car insurance from Geico to State Farm through Shawn O’rourke the process was very easy and only took a few business days. Saved around 1,800 dollars overall a year. Also was very pleased on how helpful the staff was."

"I have had nothing but good service from my agent.He has worked extremely hard to provide me with the lowest rates.I would highly recommend him to anybody looking for low,competitive rates."

"Whenever I had any issues, Shawn O’Rouke State Farm Agency was ready and willing to help me immediately with fast prompt and professional service. I highly recommend Shawn O’Roukes State Farm Insurance agency, you will not have any regrets!"

"Shawn and Sue are fantastic to work with. I have been working with them for years, they always make me feel like family when I stop in. They are both very personable and helpful! I highly recommend using them for your insurance purposes."

"Highly recommend, have been a customer for many years. Shawn, Sue and the rest of the team are great to have in your corner. I purchased a car from West Herr yesterday, the car salesman said in all his years, “O’Rourke was the first insurance agent to beat him to the call.”"

"I switched my insurance from Geico to State Farm through Shawn O’rourke the process was very easy and saved me around $450 a year for my insurance.Shawn is very professional and friendly and best of all is how easy it is to get questions answered about my policy… thanks Shawn"

"Highly disappointed in leaving a review like this for a local business. I was given a quote for a boat insurance and I paid it in full. The policy was then changed and over $200 than I already paid. Since that felt highly unethical I ended up moving to another insurance company and this State Farm office cancelled my policy like requested. Then 11 days later they reinstated my boat policy without my permission. I called State Farm multiple times and they put in requests to the agent to have the policy cancelled and back date it. The agent would never get back to me and correct the problem. Finally State Farm stepped in and forced the cancellation of the policy however they were not able to back date it to the original date. I was told I had to work with this agent to try and get it back dated. Terrible service and frankly I feel they are trying either give me bad credit or just be disagreeable."

"Fast and friendly service to get my car insurance! Thank you Shawn!"

"Great agency located in the heart of Hamburg. Shawn O’Rourke is professional and knowledgeable! You know you will get the most honest answers and great deals. I would highly recommend this agency."

"I cannot say enough good about Shawn O’Rourke and his assistant Sue. He went above and beyond for me when I purchased my car insurance from his company. He gave me his cell phone number to call him with any questions. Highly recommend him."

"I had Shawn review my current policy - (another company) - looking to see if switching was in my best interest. Shawn detailed options between the two companies - advised at this time to stay put in current policy - honest, professional opinion on my insurance needs - asked for me to check back in 6 month to see if they could improve - Refreshing to have a conversation on my insurance needs without the sales pitch & pressure!! Thanks Shawn and will check back down the road! - Mike"

"Great agency to work with, the staff there is always cordial with great customer service and really good rates on home and auto insurance."

"Shawn is very professional and always available for questions, highly recommend him!"

"Exceptional service! Helped my family save a few hundred dollars a year! Very professional and easy to deal with."